Privacy Policy

Last updated: September 12, 2026

Human Care Organization (HCO) respects the privacy of its website visitors, donors, beneficiaries, partners, volunteers, and other individuals with whom it interacts. We are committed to handling personal data responsibly and confidentially in a manner that protects individuals’ rights, privacy, and dignity.

This Privacy Policy explains the types of personal data we may collect when you use https://hcongo.org/, why we collect and use that data, how we protect it, and the rights and choices available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • Visiting the Human Care Organization website.
  • Creating an account on the website.
  • Making a donation or reviewing your donation history.
  • Completing contact, registration, or assistance request forms.
  • Subscribing to newsletters, updates, or communications.
  • Registering as a volunteer, partner, or supporter.
  • Contacting HCO by email, telephone, or through its official communication channels.
  • Participating in HCO’s humanitarian programs, projects, and activities.

Certain field programs or services may be subject to additional privacy notices presented when personal data is collected.

2. Personal Data We May Collect

Depending on how you use the website or interact with HCO, we may collect the following categories of personal data:

2.1 Identity and Contact Information

This information may include:

  • First and last name.
  • Email address.
  • Telephone number.
  • Country, city, and address when required.
  • Name of the organization or institution you represent.
  • Account and username information.
  • Preferred language of communication.

2.2 Donation and Transaction Information

When you make a donation, we may collect:

  • The donor’s name and contact details.
  • Donation amount, currency, and date.
  • The campaign or project to which the donation is allocated.
  • Payment status and transaction reference number.
  • Information required to issue receipts and financial reports.
  • The donor’s preference regarding whether their name is displayed or the donation remains anonymous.

Sensitive payment card and financial information is processed by authorized payment service providers in accordance with their own privacy and security policies. Unless clearly stated otherwise during the payment process, HCO does not retain complete bank or payment card details.

2.3 Beneficiary and Assistance Request Information

When an individual applies to benefit from one of HCO’s programs, we may collect:

  • Basic identity information.
  • Information about family members.
  • Social and living circumstances.
  • The type of need or assistance requested.
  • Supporting documents required to assess eligibility.
  • Limited health information when necessary to provide medical or humanitarian assistance.
  • Service delivery and follow-up information.

HCO is committed to collecting only the minimum amount of beneficiary information necessary to assess needs, deliver services, prevent duplicate assistance, and prepare reports, while protecting the beneficiary’s privacy and dignity.

2.4 Volunteer, Employee, and Applicant Information

This information may include:

  • Personal and contact information.
  • Résumés, qualifications, and professional experience.
  • Areas of interest, expertise, and availability.
  • Verification information and professional references when required.
  • Information necessary to manage employment or volunteering activities.

2.5 Technical Information

When you visit the website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.
  • Device type, operating system, and browser.
  • Pages visited and duration of the visit.
  • Date and time of access.
  • Referral source and links used.
  • Error logs and login attempts.
  • Cookies and session identifiers.

This information may be used to operate and protect the website, improve its performance, and understand how visitors use it.

2.6 Photographs, Recordings, and Humanitarian Stories

Where appropriate consent or another valid legal basis exists, HCO may use photographs, videos, testimonials, or stories related to its activities and projects for the following purposes:

  • Documenting program implementation.
  • Preparing reports for donors and supporting organizations.
  • Demonstrating the impact of donations and assistance.
  • Raising awareness of humanitarian needs.
  • Publishing content through the website and HCO’s official communication channels.

HCO takes particular care to protect the privacy and dignity of beneficiaries. Images and sensitive information will not be used in a degrading, exploitative, or harmful manner. Additional safeguards are applied when processing or publishing images of children and vulnerable individuals.

3. How We Use Personal Data

We may use personal data for the following purposes:

  • Processing donations and sending confirmations and receipts.
  • Managing donor accounts and donation records.
  • Communicating about donations and supported projects.
  • Reviewing assistance requests and verifying eligibility.
  • Providing humanitarian, health, education, shelter, and emergency assistance.
  • Managing volunteer, employment, and partnership activities.
  • Responding to questions, requests, and complaints.
  • Sending news and updates where the recipient has agreed to receive them.
  • Measuring program impact and improving service quality.
  • Preparing administrative, financial, and donor reports.
  • Preventing fraud and misuse and protecting the website and user accounts.
  • Meeting legal, regulatory, accounting, and reporting obligations.
  • Protecting the rights and safety of HCO, its beneficiaries, donors, and others.
  • Producing aggregated or anonymized analyses and statistics that do not identify individuals.

4. Legal Bases for Processing Personal Data

Depending on the type of data and the purpose of processing, HCO may rely on one or more of the following legal bases:

  • The data subject’s consent.
  • Providing a requested service or responding to a request.
  • Performing a contract or taking steps before entering into a contract.
  • Complying with legal, financial, or regulatory obligations.
  • Protecting an individual’s vital interests in an emergency.
  • Pursuing HCO’s legitimate interests, such as protecting the website, preventing fraud, and improving services, while respecting individuals’ rights.
  • Performing humanitarian activities and providing assistance to eligible individuals in accordance with applicable requirements.

Where processing is based on consent, the individual may withdraw their consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the consent was withdrawn.

5. Sharing Personal Data

Human Care Organization does not sell or rent personal data.

We may share personal data, only to the extent necessary, with:

  • Electronic payment service providers and banks.
  • Website hosting, technical support, and information security providers.
  • Email and messaging service providers.
  • Auditors, accountants, and legal advisers.
  • Implementing partners and supporting organizations involved in a project.
  • Government or regulatory authorities when required by law.
  • Competent authorities where necessary to prevent fraud or protect individuals.
  • Providers of analytics, forms, or embedded content used on the website.

Service providers processing personal data on behalf of HCO are expected to use the data only for the specified purposes, maintain its confidentiality, and implement appropriate security safeguards.

When project reports are shared with donors or supporting organizations, HCO seeks to use anonymized or aggregated information whenever possible. The identity of beneficiaries is disclosed only when necessary and subject to appropriate safeguards.

6. Cookies

The website may use cookies and similar technologies to support features such as:

  • Maintaining user sessions and login status.
  • Remembering language settings and preferences.
  • Protecting forms and user accounts.
  • Operating the donation cart and payment process.
  • Monitoring website performance and identifying errors.
  • Measuring interaction with website pages.

Users can control or delete cookies through their browser settings. However, disabling certain essential cookies may prevent some website functions, including logging in or completing a donation, from working properly.

7. Third-Party Services and Websites

The website may contain links to or embedded content from third-party services, including payment platforms, video services, and social media networks.

These third parties may collect information about users in accordance with their own privacy policies. HCO is not responsible for the privacy practices of external websites. Users are encouraged to review the privacy policy of each external service before providing personal information.

8. International Data Transfers

The website may use hosting or technical service providers operating in different countries. As a result, personal data may be processed or stored outside the user’s country of residence.

Where such transfers occur, HCO will take reasonable steps to protect personal data and seek to use service providers that maintain appropriate security and confidentiality standards.

9. Data Security

HCO applies appropriate technical, administrative, and organizational measures to protect personal data against:

  • Unauthorized access.
  • Unlawful use or alteration.
  • Accidental or unauthorized disclosure.
  • Loss or destruction.
  • Security breaches and attempted fraud.

Depending on the nature of the data, these measures may include restricting access permissions, using encrypted connections, maintaining updated systems, creating backups, monitoring login attempts, and providing data protection guidance to authorized personnel.

However, no method of electronic transmission or storage can guarantee absolute security. HCO cannot guarantee that all security risks will be completely prevented.

10. Data Retention

HCO retains personal data only for as long as necessary to fulfill the purposes for which it was collected, taking into account:

  • Legal, financial, and accounting requirements.
  • The duration of a project or service.
  • Donor reporting and auditing requirements.
  • The handling of disputes or complaints.
  • System security and fraud prevention.
  • Permissions relating to photographs and communications materials.

When personal data is no longer required, it will be deleted, anonymized, or securely retained where continued storage is required by law.

11. Your Data Protection Rights

Subject to applicable law, individuals may have the right to:

  • Ask whether HCO processes personal data about them.
  • Request a copy of their personal data.
  • Request the correction or completion of inaccurate or incomplete information.
  • Request deletion of personal data where permitted by law.
  • Object to certain types of processing.
  • Request restriction of personal data processing.
  • Withdraw consent to informational or promotional communications.
  • Request data portability where applicable.
  • Submit a complaint to the relevant data protection authority.

HCO may request appropriate information to verify the identity of the person making the request before responding, in order to protect personal data against unauthorized access.

Some requests may not be fulfilled in full where retaining the data is necessary to meet a legal obligation, document a financial transaction, or protect the rights of HCO or other individuals.

12. Children’s Privacy

HCO places particular importance on protecting children’s personal data.

Where consent is required, children should not provide personal information directly through the website without the supervision or authorization of a parent, guardian, or authorized representative.

When a child’s data is collected for humanitarian, health, or educational purposes, HCO limits collection to the information necessary to provide the relevant service. Additional safeguards are applied to the use and disclosure of children’s data and the publication of their images.

If a parent or guardian believes that a child has provided personal data through the website without appropriate authorization, they may contact HCO to request that the information be reviewed or deleted.

13. Confidentiality of Beneficiary Information

Due to the nature of humanitarian work, certain personal data may include sensitive information relating to health, displacement, social circumstances, or living conditions.

HCO treats such information with a high degree of confidentiality. It is used only to assess needs, provide assistance, follow up on programs, or comply with legitimate legal and professional obligations.

Sensitive health information or identity documents should not be submitted through general contact forms unless HCO has specifically requested them through a designated secure channel.

14. Newsletters and Updates

Where an individual subscribes to newsletters or agrees to receive updates, HCO may use their contact information to send:

  • Program and project news.
  • Reports demonstrating the impact of donations.
  • Humanitarian appeals and campaigns.
  • Volunteering and participation opportunities.

Recipients may unsubscribe at any time by using the unsubscribe link included in a message or by contacting HCO.

Unsubscribing from newsletters does not prevent HCO from sending necessary messages relating to an existing donation, financial receipt, assistance request, or account security matter.

15. Changes to This Privacy Policy

HCO may update this Privacy Policy when its website services, data processing practices, or legal obligations change.

The updated version will be published on this page, and the “Last updated” date will be revised accordingly. Users are encouraged to review this policy periodically.

16. Contact Us

To ask questions about this Privacy Policy, exercise data protection rights, or report concerns about the use of personal data, please contact:

Human Care Organization (HCO)
Website: https://hcongo.org/
Contact page: Available through the Contact Us section of the website
Telephone: +905457247210

Please include “Privacy Request” in the subject line of your message and provide sufficient details to allow HCO to verify and respond to your request.